April 1, 2012
I am beginning the process of creating my online chocolate shop for better costumer service, prompt delivery, social networks, and cyber-presence.
The installment of this website will improve costumer service by taking questions directly through live chat on our website, or through the social accounts. People these days want to communicate through text messages, wall posts, content shares, emails, and live chat. I want my costumers to individualize there chocolate box order as we put it together. We can package at the whim of whomever is chatting with us.
Prompt delivery is important with fresh chocolate. The live chat will enable constant contact with us and therefore a holistic package is sent --one which suits the purpose of where it is being sent. We want to know beyond the shipping address and what to send; what's the occasion, event, or nature of gift? These aspects will help each customer save their own time once their package is received.
Social networks also enable a chat platform for constant contact with us. Here, costumers take a look at our broadest information. Content is focused on images not text. We want to show the process of creating chocolate boxes and the friendly people who enjoy making it as well as those who love to eat it!
Branching off from the social networks is an over-arching cyber-presence throughout the internet. Links that are posted by costumers in review websites, which could range from a travel site. to a chocolate lovers personal webpage, or a local newspaper article.
More to follow, stay tuned.
Jose Battaglia
